Privacy Policy

Abet IT Services • Last Updated: April 2026

At Abet IT Services, I believe in simple terms and complete transparency. When you invite me into your home or trust me with your devices, you are trusting me with your personal information. This Privacy Policy outlines exactly what information I collect, why I collect it, and how I fiercely protect it.

1. Information I Collect

To provide you with professional IT support, I need to collect certain information, including:

• Contact Information: Your name, phone number, email address, and physical address (for mobile concierge house calls and billing).
• Device & Network Information: Details about your computer hardware, software, operating system, and occasionally your home network configuration.
• Service Credentials: Passwords, PINs, or login credentials necessary *only* to access your device to perform the requested repairs or setups.

2. How I Use Your Information

I use the information collected strictly to run my business and fix your tech. This includes:

• Scheduling appointments and navigating to your location.
• Diagnosing, repairing, and optimizing your computer or network.
• Communicating with you regarding service updates, estimates, and billing.

3. Data Access During Repair (The "No Snooping" Guarantee)

As an IT professional, I often require full administrative access to your computer. I deeply respect your privacy. I will never browse, copy, distribute, or view your personal files, financial documents, or photographs unless you explicitly request me to do so (for example, during a data backup or file recovery service). Device passwords are kept strictly confidential and are destroyed or forgotten once the service is complete.

4. How Your Information is Shared

I will never sell, rent, or trade your personal information to anyone. I only share information with third-party services that are absolutely necessary to operate my business. For example, website contact forms are securely routed to my email inbox using a service called FormSubmit, and I use secure third-party payment processors to handle credit card transactions. These services are bound by their own strict privacy standards.

5. Data Security

I take reasonable and professional precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of electronic storage or internet transmission is 100% secure.

6. Your Rights

If you would like to know what contact information I have on file for you, or if you would like me to permanently delete your customer profile and service history from my records, simply contact me and I will promptly fulfill your request, subject to any legal or tax record-keeping requirements.

7. Contact Me

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out directly at Support@AbetIT.com or call (317) 995-6640.