1. Scope of Services & Operating Schedule

Abet IT Services delivers proactive Managed IT support, immutable cloud disaster recovery, precision diagnostic lab benchwork, remote support, and mobile concierge services across Johnson County and South Indy. Standard business operations run Monday through Friday, 10:00 AM – 5:00 PM (Closed Weekends). While our team applies senior engineering practices to remediate system faults, severely degraded hardware, catastrophic board shorts, or corrupted storage partitions may be beyond cost-effective repair.

2. Monthly Subscriptions, Workstation Minimums & Infrastructure Scope

• Plan Tiers: Monthly recurring plans (Residential VIP at $25/mo per computer, Business Professional at $85/mo per workstation, and Business Premium at $135/mo per workstation) are billed on an automated 30-day recurring basis via encrypted autopay (credit card or ACH) on the 1st of each month.
• Commercial Workstation Minimum: Business Professional and Business Premium plans require a mandatory 3-workstation agreement minimum ($255/mo or $405/mo minimum baseline, respectively). This ensures dedicated consulting availability and automated background maintenance across commercial accounts.
• Workstation Definition & Storage Allotment: Workstation pricing covers individual end-user devices (standard desktop PCs and laptops). Business Premium plans include immutable cloud system snapshot backup licensing up to 500GB per workstation. Workstations exceeding 500GB will be inventoried and quoted for expanded storage allocations.
• Separate Scoping for Servers, NAS & Network Infrastructure: Central file servers, Network-Attached Storage (NAS) appliances, dedicated enterprise firewalls, and shared multi-user databases require distinct cloud storage repositories, advanced image backup licensing, and RAID telemetry. These systems are not classified as user workstations and are scoped as separate infrastructure items during your complimentary 5-Point Business Discovery Audit (e.g., Central File Servers at $225/mo, NAS units at $75/mo).
• Onboarding Fee Waiver: The standard $99 per-workstation setup fee is waived for commercial clients executing a twelve (12) month service agreement. Early termination prior to the completion of the 12-month term will result in the initial $99 setup fee per workstation being assessed on the final statement.
• Cancellation Policy: Month-to-month service agreements may be canceled at any time with a thirty (30) day written notice. Monitoring agents and backup schedules will terminate at the conclusion of the active paid billing window.

3. Remote Support & Automated Background Maintenance

For active monthly subscribers, our team installs a lightweight Remote Monitoring & Management (RMM) sensor. This agent enables the Abet Silent-Care Protocol™ to execute silent background patch management, third-party software updates, and vulnerability scans after hours without interrupting workflow. For live remote troubleshooting sessions, an active internet connection is required. Clients retain full on-screen visibility during live remote sessions and may disconnect the session at any time.

4. Mobile Concierge Routes, Travel Fees & Diagnostics

• Dedicated Mobile Dispatch Windows: Mobile concierge house calls and on-site business visits are dispatched Monday through Friday by appointment between 10:00 AM and 5:00 PM across Johnson County. Focused diagnostic lab benchwork, discovery audits, and encrypted remote support sessions also operate throughout standard weekday hours.
• Mobile Concierge Fee (Non-Members): One-time on-site dispatches carry a flat $40 travel fee covering logistical dispatch across our service territory.
• Diagnostic Check-Up Fees: Initial standard hardware and software diagnostics are billed at $20. Deep-dive diagnostics for completely dead or liquid-damaged hardware requiring microscope and bench meter teardown are billed at $60. All diagnostic evaluation fees are 100% credited and waived when you authorize the recommended repair service. If repair service is declined following diagnostics, the amount due covers the travel fee and diagnostic evaluation ($60 total for standard check-ups; $100 total for deep-dive diagnostics).
• Residential VIP Membership Privilege: Active Residential VIP subscribers receive 100% waived travel fees and $20 off diagnostic bench check-up fees on all scheduled mobile concierge house calls. To ensure sustainable scheduling, an immediate travel fee waiver on a first on-site visit requires an initial 3-month membership commitment ($75) or thirty (30) days of prior continuous active membership. VIP subscribers pay solely for the flat-rate repair labor required.

5. Diagnostic Lab Pickup & Bench Procedures

When physical hardware faults, liquid damage, or component soldering cannot be completed on-site, our team will disconnect, document, and transport the machine to our private diagnostic workshop. Equipment remains secured in an insured, climate-controlled environment while in our care. Abet IT Services is not liable for pre-existing internal component degradation, brittle plastic clips, or latent solder fracture that manifests during proper disassembly procedures.

6. Professional Working Environment & Service Refusal

For mobile concierge visits, we require a clean, safe, smoke-free, and accessible working space. We reserve the right to cancel, postpone, or terminate on-site service if environmental conditions present a health hazard, or if technicians experience hostile, abusive, or non-cooperative conduct.

7. Invoicing, Terms of Payment & Hardware Parts

• Flat-Rate Labor Menu: One-time labor is billed according to our published transparent rate schedule or a verified written estimate provided prior to service. Network Printer Setup covers clean IP routing across up to 3 workstations ($15 per additional workstation). Office & Home Wi-Fi Setup covers a standalone router or 2-node mesh ($25 per additional mesh node or isolated VLAN configuration).
• Replacement Hardware Parts: Internal replacement components (SSDs, power supplies, cooling systems, panels) and software licenses are not included in flat labor rates. Parts orders require customer approval and reflect transparent, tax-inclusive rounding for simple invoicing.
• Payment Due Date: Payment for one-time repair service is due immediately upon completion and verification of the ticket. We accept Cash, major Credit/Debit cards via Square, Apple Pay, and Venmo on site.
• Managed Accounts: Monthly retainers are charged automatically on the 1st day of each billing month via stored autopay. Past-due balances exceeding ten (10) calendar days may result in automated suspension of remote helpdesk ticketing and security monitoring.

8. Data Protection & Backup Liability Limits

• Customer Backup Responsibility: For one-time repair tickets, clients are responsible for maintaining current backups of personal or operational files prior to service.
• Managed Cloud Vaults: Clients utilizing our Abet Vault-Lock Recovery System™ receive encrypted, immutable cloud image snapshots. However, Abet IT Services is not liable for data loss resulting from pre-existing head crashes, physical platter gouging, corruption predating backup deployment, or third-party cloud infrastructure downtime.
• Limitation of Liability for Data Recovery: While our laboratory employs specialized non-destructive sector-level extraction utilities, storage media in a state of physical degradation may fail completely at any moment. Abet IT Services assumes no liability for irreversible file degradation or lost software licenses resulting from failing storage drives.

9. Pre-Existing Hardware Conditions

Semiconductor components, power controllers, and miniature capacitors can fail without prior indication due to thermal fatigue or voltage spikes. We are not liable for incidental hardware failures occurring during standard bench diagnostic procedures. Visible exterior blemishes, damaged display hinges, stripped housing screws, and swollen internal batteries are inventoried during initial equipment intake.

10. Software Licensing Compliance

Clients are required to provide verified license keys or administrative credentials for any commercial operating system or third-party software requested for reinstallation. Abet IT Services strictly complies with software copyright standards and will not deploy unauthorized, cracked, or pirated applications under any circumstances.

11. Unclaimed Hardware & Surrender Policy

• Unclaimed Property: Hardware left in our diagnostic lab without payment or communication for fourteen (14) calendar days following completion notification will be classified as abandoned. Abandoned equipment will undergo certified cryptographic drive sanitization and be liquidated or recycled to cover accrued bench time and storage overhead.
• Voluntary Surrender Option: If a device is evaluated as beyond economical repair, you may choose to surrender legal title of the equipment to Abet IT Services. In exchange, all accrued diagnostic and travel fees for that visit are waived in full ($0 due). Surrendered systems undergo data sanitization prior to environmentally responsible parts recycling.

12. Workmanship Guarantee

All repair labor is backed by a 30-day limited workmanship guarantee. If the identical hardware or software defect reoccurs within 30 days of completion, our team will correct the problem with zero additional labor charge. Exceptions: Virus and malware re-infections are covered under a strict 7-day guarantee due to uncontrollable web browsing hazards. Physical replacement components are warrantied exclusively through their original manufacturer terms.

13. Governing Jurisdiction

These Terms of Service and all related agreements shall be governed by, interpreted, and enforced in accordance with the laws of the State of Indiana. Any legal dispute or proceeding arising from our services shall be conducted exclusively within the courts of Johnson County, Indiana.